General Conditions of Sale

The Customer acknowledges that they have read and accepted the present General Conditions of Sale before signing the reservation document. Confirmation of the reservation thus constitutes acceptance of these General Conditions of Sale.

Reservation

The offer of stay indicates the availability of rooms from the date of our reply to your request and cannot guarantee the dates offered at a later date.

The Customer must supply a written confirmation (email, fax, letter). Should such confirmation be lacking, the reservation cannot be considered, even with a guarantee of payment.

Upon receipt of the Customer’s confirmation, we shall send the Customer a summary of the stay, thus confirming the booking.

Deposit

The booking is confirmed by the payment of a deposit, the payment method(s) and the total of which will be specified in the offer of stay. The reservation is only guaranteed upon the actual receipt of the deposit payment.

Cancellation

Where a booking is cancelled more than 30 days before the date of your arrival from the confirmation of your booking, costs will be incurred up to 15% of the total of your deposit.

Where a booking is cancelled less than 30 days before the date of your arrival, the whole deposit is kept except if the room is booked by another customer under the same conditions.

Where a booking is cancelled less than 96 hours before the date of your arrival, the cost of your stay will be billed in full except if the room is booked by another customer under the same conditions.

In the case where a stay is cut short, whatever the reason (illness, unfavourable weather forecast, etc.), the entire cost of the booking is due. Any potential repayment will be made within the 60 days after the payment of the deposit.

Half-board

The half-board tariff includes accommodation, breakfast, and an evening meal from the half-board menu, except drinks. If the Customer wishes to eat à la carte, a total of €45 per person will be deducted from the half-board price.

The half-board tariff is calculated per day and per room based on two-person occupancy.

The children’s half-board, that includes the starter or main course and the dessert from the half-board menu, will be billed even if the child does not dine.

Departure and Arrival

Rooms must be vacated before 11:00 am.

We will do everything possible to ensure that the room is ready as early as possible and by 4:00pm at the latest.

The tourist tax

The tourist tax, at €0.75 per day and per adult (15 years of age and older) is charged in addition. This tax is liable to adjustment.

Payment

In some cases, especially in cases of payment default or another problem, we reserve the right to suspend reservations until the resolution of the problem.

Relaxation area

Access to the relaxation area is permitted to children of more than seven years of age who know how to swim accompanied. Children remain their parents’ complete responsibility. The relaxation area is open every day from 10:00am to 8:00pm, and upon request at the reception of the Chalet outside of these hours.

Gift Voucher

The gift voucher terms and conditions are defined with the Customer offering the stay, before payment. But in all cases, the stay offered as a gift voucher must take place in the 5 months from its date of issue, and once the date has been agreed with the benefitting Customer upon written confirmation, this confirmation cannot be modified.

Payment of the sum equivalent to the gift voucher cannot be refunded or given in the form of credit.

The Customer remains liable for the payment of all other fees that are not included in the gift voucher.

Responsibility

The management is not responsible for any thefts of money or objects that are not deposited at reception. A safe is available in every room but does not serve as guarantee against theft.

Any damage caused by the Customer to material or objects will be billed in addition.

Modification

The present General Conditions of Sale are liable to modification without warning being given.

Last modified: 04/30/2014.